Any incident occurring in relation to a walk can be reported via the "Report an issue" button present on the walk view/summary.

Alternatively, you can contact us to report the problem. We will do our best to resolve any incident reported, including but not limited to; creating an insurance claim, financial reimbursement or a repeat of the service by a different walker.

To learn more about Dogg's insurance coverage, visit:

You can contact Dogg anytime, via phone or email in regards to an incident, given it is safe to do so.

Incident phone line: 1300 549 236
or email: [email protected]

Dogg can only cover walks booked through our app and the incident must have occurred during a booked walk.

In case of an emergency, first, contact emergency services via 000 (if necessary) before attempting to contact Dogg.

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